Policies & Trust

Stark Assistant Billing & Cancellation Policy

Defines 14-day free trial terms, subscription renewals, cancellations, plan changes, and refund rules.

Billing & Cancellation Policy

  • Stark offers a 14-day free trial before the first paid billing cycle starts.
  • Subscriptions renew automatically (monthly or yearly).
  • You can cancel anytime; cancellation stops renewal at the end of the current billing period.
  • For paid subscriptions, refund requests must be submitted within a maximum of 14 days from the initial paid subscription date.
  • Approved refunds are reduced by non-refundable payment processing fees, AI Credits already consumed, and any other usage, service consumption, or charges generated inside the system during the covered period.
  • If usage exceeds the refundable subscription value, no remaining cash refund will be due.
  • Approved cash refunds can take around 21 business days to return to the original payment method.
  • Upgrades and add-on increases take effect immediately and are billed right away.
  • Downgrades or removals take effect at the next billing period.
  • If no changes are made, no additional charges apply.