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Global Procurement Ready — U.S. and UAE mainland entities registered to serve enterprises across the U.S., EU, GCC, and wider Middle East.
- SOC 2–aligned
- ISO 27001–aligned
- GDPR
- 99.9% Uptime
Connect with Stark Teams
Choose the channel that matches your region and request.
Sales
Avg. reply: < 2hEmail sales@starkassistant.com
Global enterprise desk covering the Americas, EMEA, and GCC. Available Monday–Friday, 9am–7pm local time with rapid procurement support.
Partnerships
48hStrategic alliances team responds within 48 hours across North America, Europe, and the Middle East. Share go-to-market plans, integration ideas, or reseller proposals.
Customer Support (WhatsApp)
24/7WhatsApp (+971) 50 306 1493
24/7 WhatsApp response hub with bilingual specialists in Arabic and English. Perfect for account questions, renewals, and scheduling help.
Technical Support (Email)
Follow-the-sunEmail support@starkassistant.com
Follow-the-sun engineering queue staffed from UTC−5 through UTC+4. Use for incidents, integration troubleshooting, or API questions.
Live Chat
InstantSpeak with a Stark advisor in your browser. Our U.S. team is online weekdays 9am–7pm ET and monitors after-hours messages for next-day follow-ups.
- Median reply time under 60 seconds
- Handoff to human advisor without leaving chat
- Automatic transcript emailed after every session
Meet the Helper & Supporter Agents
Shown inside the app after subscription to guide daily usage and resolve issues fast.
Helper — Usage guide
Usage guide and how-to walkthroughs
- Answers "how do I...?" with step-by-step guidance inside the app.
- Recommends the right workflows, settings, and playbooks for your role.
- Points to the exact info and module you need, so you know what to do and where to do it.
Supporter — Technical support lead
Technical issues, bugs, and rapid resolution
- Triages technical issues and bugs, gathers logs, and drives fixes quickly.
- Escalates to engineers when needed and keeps you updated on progress.
- Unblocks your team fast so you can achieve the outcome you need.
Frequently asked questions
How fast can we go live?
Most teams launch in under a week with guided onboarding and templates.
Do you offer SLAs and DPA?
Yes. Enterprise plans include uptime SLAs and a signed DPA. We’re SOC 2 & ISO 27001 aligned.
Which languages do you support?
Stark Assistant is multilingual and Arabic-first; English and many others are supported out of the box.
Can you integrate with our stack?
We provide APIs and webhooks, plus native connectors on request.
Can we start with a pilot before a full rollout?
Yes. Most enterprises begin with a 30-day guided pilot covering two critical workflows, then scale with the same credits and governance model.
How is data residency and sovereignty handled?
Your data stays within the regional cloud you select. Stark supports GCC, EU, and U.S. hosting, customer-managed keys for sensitive records, and a single-tenant data plane for regulated customers needing isolation.
What should we include when opening a support request?
Share the impacted workspace, workflow name, and recent changes. Supporter automatically attaches logs, so a short business summary is enough.